From Excellent To Outstanding3/15/2008
Integrated Total Solutions Provider
Under the current market situation, the competition criteria not only factors in product qualifications, but also service quality.
Only brands that provide the most excellent services will dominate the market in the future, and become a market leader. Through the five stars award acquisition, Mio Technology has proved it is an internationally recognized brand that offers outstanding product quality, total service solutions and unique lifestyle experiences.
Since the establishment of its call center several years ago, Mio’s professional call service management experience has continued to improve its performance through trial and error, which include sales/after sales product consulting, technology supporting, message inquiry, map upgrading and voice mail and on-line product sales.
Internationally Recognized Service Directive Standard
The call center standard system is also known as the <China Contact Center Standard For Operation Performance, CCCS –OP Standard>, based on the frontier of the organization development purpose, cooperate with customer service providers, business operators to define the common operating standard, and eventually to be announced and performed by China Customer Relationship Management Committee.
This Standard can be treated as to fill the gap of without similar standard which focuses on the field of China domestic customer service and call center, which processes the self-assessment, operating organized standard, and annual assessment. Besides, it can be treated as a “Customer Oriented” service management tool, which plays a crucial role in promoting various Chinese industries by leveraging the performance of customer services and reinforcing competitive ability.
Mio Technology, a leading PND (Personal Navigation Device) and GPS Device producer, the World’s number 3 PND vendor, owns a notable reputation from worldwide.
Taiwanese pioneer in acquiring CCCS Five star award
As a one of the pioneers in Taiwan in acquiring the four star stand award , Mio Technology is devoted to providing customer-oriented creative services, but not only to provide solid, reliable hardware but also to provide a 24 hour customer service center network that offers updated product information and a platform for application inquiries.
The global e-service marketing net was first launched by Mio Technology, enabling Mio users to purchase & enjoy Mio products regardless of their location. Through multi-language websites, users can download various types of software and updated points of interest information, such as scenic spots, gourmet restaurants and more.
Keep moving forward from Excellent To Outstanding
Mio Technology acquired the CCCS customer contact service center four star award two years ago and has since then improved its high performance operation, further elevating its customer service management standard and gaining the prestigious acknowledgement from the China Customer Relationship Management Committee. For this, Mr. Lee xxx, MIO Technology China Vice President said :
MIO Technology clearly positioned itself as the professional PND Product producer, devoting excellent product and Explore more service purpose. Providing.
Year 2008, to be the first pioneer of TMC PND terminal hardward producer. Now, MIO has to keep progressing, while to be the leader of PND production in the market, moving toward to the diamond service level, fulfill the big stride from excellence to extinguish.