Privacy Policy


This privacy policy explains how MiTAC Europe Limited (‘‘MiTAC’’ or ‘‘We’’) uses personal data from and about you, on the portal site operated by MiTAC, by phone, email, or otherwise when you visit our website or use the services provided on and through our website, including purchasing goods or providing after-sales services.

MiTAC is committed to protecting your personal data and being transparent about what information it holds. MiTAC understands its obligations to help you understand how and why MiTAC processes your personal data. This policy tells you about the why, what, how, and when in relation to MiTAC’s collection and processing of your personal data. 


We collect and process your personal data for purpose of performing our obligations under the membership agreement and/or purchase agreement with you.

We use the personal data collected from you for purpose of delivering our membership service to you, completing purchase orders, facilitating payments, rendering of repair and maintenance services, and, upon your consent, providing you with updated news and marketing information on the products and services offered by MiTAC.  

We also use your personal data to respond to you when you contact us.


The types of personal information we collect and process about you include:

  • Your name and contact information (e.g., email, shipping address, and phone number(s));
  • Billing details such as credit card number and other data necessary for processing payments and fraud prevention, including security code numbers and other related billing information;
  • Business information details such as information provided in the course of the contractual relationship between you and MiTAC, or otherwise voluntarily provided by you;
  • Information that is collected  when you visit on of our website such as cookies;
  • Information classified as “sensitive” personal data e.g. relating to your health. This information will only be collected and used where it is needed to provide the product or service you have requested or to comply with our legal obligations;
  • Persistent identifier such as a customer number or other information held in a cookie or IP address; and
  • Other information alike that helps fulfill the purpose for which it was collected.


  1. A “Cookie” is a small file, typically of letters and numbers, downloaded on to a device (such as desktop, laptop, tablet) when the user accesses certain websites. Cookies are then sent back to the originating website on each subsequent visit. Cookies are useful because they allow a website to recognize a user’s device. The information below explains the cookies we use on our website and why we use them:
  2. Cookies and similar technologies allow us to provide you with, for example, customized information from our Website and to make our Website more user-friendly through customer recognition, understanding and facilitation of the customer browsing and shopping behavior. This may include, for example, remembering your language selection so you don’t have to re-enter it every time you visit our Website.
  3. In addition, cookies allow us to understand which pages you have visited and to determine how frequently particular pages are visited and to determine the most popular areas of our website. This enables us to improve our website and apps to offer the best shopping experience for you.
  4. Our website also employs cookies and similar technologies placed by our carefully selected third party partners, including but not limited to Google to manage our commercial relationship with those partners.
  5. You can enable or disable cookies by modifying the settings in your browser. However, to make full use of our website, cookies need to be enabled on your browser or device. If you choose not to allow cookies you will not be able to browse parts of our website. Without cookies you will not be able to place an order as cookies are required for the ordering process to be completed. They help, for example, to remember which and how many items you have selected to purchase.
  6. We have a variety of pages on social networking sites. If you use these pages, the hosting sites may store cookies onto your device. We do not control the setting of, and accept no liability in connection with these cookies. Please look at the third-party websites for more information about the cookies they use and how you can manage them. Please read the terms of the applicable application for more information.
  7. Third party cookies are those that are set by a domain different to the one that the user is visiting. MiTAC uses some carefully selected third parties to provide certain services to improve the service we offer to you. Some of these third parties use cookies. Information about how we use third parties and what cookies they use and why, is given below.
  8. MiTAC also provides links to external third party websites and you may choose to click through to these sites. If you do so, these third party sites may send cookies to your browser. We do not control the setting of, and accept no liability in connection with, these cookies. Please look at the cookies policies on the respective websites for more information about what they do with cookies and how you can manage them.
  9. Below list includes cookies deployed by such third parties on our Website.
    • Google Analytics

      At MiTAC, we use Google Analytics to help us understand how our customers navigate to and through our Website. These cookies enable the function of Google analytics. This service helps us understand how long customers spend visiting different pages and how often they return to our Website. Google Analytics also helps our marketing colleagues to work out the effectiveness of our digital marketing campaigns. You can find out how to opt out of these cookies here:

      To know more information about Cookie, please see Cookie Policy.


  1. Your personal data collected by MiTAC may be shared with MiTAC International Corp. and MiTAC Digital Technology Corp. and companies within MiTAC group so as to allow MiTAC to carry out the purposes stated above.
  2. MiTAC is required to disclose certain personal data collected from you to third parties e.g.  logistic service provider(s), maintenance service provider(s), email delivery service provider(s), marketing service provider(s) and cloud service provider(s) we have chosen to support us  for carrying out the purposes stated above.
  3. With your prior consent, we may share information about you for publicity and marketing purposes online, in print and on social media.
  4. We reassure you that, MiTAC will, under no circumstances, sell your personal data to third parties or permit third parties to sell the data we have shared with them.

Transferring Personal Data outside the Country

Where data needs to be transferred outside the UK, MiTAC will ensure that all such transfers are in compliance with the terms of the Data Protection Laws and the relevant EU regulations. Where transfers are to be made outside of the European Economic Area, MiTAC will ensure that the designation country(ies) has data protection laws assessed as adequate by the European Commission or where adequate safeguards are in place. 


  1. Right to withdraw consent. Where MiTAC is collecting or/and processing data based on your consent, you have the right to withdraw that consent at any time.
  2. In addition, you have the right to:
    • access your personal data;
    • copy or transfer your personal data;
    • demand rectification of incorrect or incomplete data;
    • require deletion or removal of your personal data;
    • request not to be subject to entirely automatic profiling algorithms;
    • impose restriction on the processing of your personal data; and
    • object to the processing of your personal data based on grounds other than your express consent.
  3. We may use automated processing with your personal data to allow us to provide you with service and product information that is most suited for your interests. If you are unhappy with the automated decision, you can contact us and request a manual review.
  4. You have the right to lodge a complaint with the UK Information Commissioner should you believe that MiTAC has violated your privacy right through inappropriate use of your personal data and has failed to promptly cure such violation upon receipt of your request for cure.


We encourages parents and guardians to take an active role in their children's online activities. We do not knowingly collect personal information from children without appropriate parental or guardian consent. If you believe that we might have collected personal information from someone under the applicable age of consent without proper consent, please let us know using the methods described below and we will take appropriate measures to investigate and address the issue promptly.


  1. MiTAC is committed to protecting the information you provide us. We take the information and system security very seriously and we strive to comply with our obligations at all times. MiTAC will take great care in maintaining the security of your personal data and in preventing unauthorized access to it through the use of appropriate technology and internal safeguards.  Your information is protected by controls designed to minimize loss or damage through accident, negligence or deliberate actions.
  2. We suggest that you do not share your password information with anyone. If you are sharing a computer with others you should always choose to log out before leaving a site or service to protect access to your information from subsequent users.


  1. Except as otherwise required by applicable law, MiTAC endeavors to retain your personal data only for as long as is necessary for MiTAC to fulfill the aforementioned purposes. After the data retention period, we will destroy or delete your personal information or make it anonymous such that it cannot be identified or traced back to you.
  2. If in the future we intend to process your personal data for a purpose other than that which it was collected, we will notify you of that purpose together with any other relevant information.


MiTAC may change the terms of the Privacy Policy from time to time. In case of any changes, we will post those changes. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.

Contact Us

If you have any concerns as to how your personal data is collected or processed or your rights, or any question about our Privacy Policy, you can contact us.

MiTAC Europe Limited
The Pinnacle, Station Way, Crawley, RH10 1JH, UK
Registered in England with Company Number 4214164
VAT Number GB771 782 304

© 2024 MiTAC Europe Limited. All Rights Reserved